FAQ | Walking and Cycling holidays South Africa

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General

Booking

Payments

Cancellations

What do I need to bring on my trip if I booked a walking holiday?

Hiking shoes, walking stick, sun block, hat, day bag, windbreaker.

What do I need to bring on my trip if I booked a cycling holiday?

Bike if not using a rental, sun block, windbreaker, applicable clothing, day bag.

How can I prepare for my trip?

Any person of reasonable fitness should be able to do our walking / cycle tours. Our tours are meant to also be for families and not 'super athletes'.

Are there any rules we need to follow on our walking or cycling adventures?

Depending on the route, the rules will differ depending whether it is on private land or nature reserves. The rules for a specific tour are indicated in the applicable route guide.

What does the grading mean on the walking tours listing?

It gives an indication of difficulty / exposure i.e. Outlines whether it will be suitable for less fit adults or children.

What is the booking process?

step 1

Submit interest: Submit your interest in a specific experience here or send us a briefing form here.

Step 2

Confirm availability: Trails & Travel will check availability and correspond using your contact information submitted.

Step 3

Booking confirmation: If the trip has been accepted in principle, a booking confirmation will be issued with full details and next steps to secure booking.

Step 4

Booking acceptance: We will provide a booking acceptance form and bank details. Simply complete the form and email to us.

Step 5

Payment: Please make payment of the deposit or amount in full as indicated on your Booking Confirmation.

What is the deposit required to secure booking?

At least 20% of the total holiday cost.

How long after confirming booking do I need to pay my deposit?

We will hold your reservation for seven days awaiting your deposit.

How long before the holiday must I pay my trip in full?

The outstanding balance to be paid not later than 42 days before the tour date.

Can we adjust our booking after it has been confirmed?

Yes, this can be done subject to the availability of the right accommodation.

What payment methods do you offer?

Direct bank deposit

This is our preferred method of payment.

Bank details will be added to the Booking Acceptance form. For international payments your bank will do the currency conversion and pay the South African Rand equivalent amount into our ZAR account.

Please e-mail proof of payment to: info@trailsandtravel.co.za, or Call: +27 (0) 73 664 0699.

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Credit card payment

We accept payments by Visa, MasterCard, Amex or Diners Club. A transaction request with your booking details will be submitted directly to our bank. You will receive an email from our bank requesting you to complete the transaction by submitting your card details and confirming the payment through a link. Your payment will be made via a bank portal. We do not handle your card details.

Your international payment will be converted to your own currency by your own bank.

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PAYPAL

Our invoice will specify the Trails and Travel Paypal account details. We require USD payments and the $ amount payable will be advised on dates of payment of deposit and final payment. It will be based on the South African Rand/ Dollar exchange rate from time to time.

Click on Paypal below to login and “Send payment” from your Paypal account.

https://www.paypal.com/in/signin

What happens if I must cancel my booking?

Should you or any member of your tour booking party be forced to cancel the booking, without substitution, you must do so in writing and this letter must be signed by the person who signed the booking form. The cancellation will take effect from the date that such written notice is received in this office. Cancellation charges will be forfeited, whilst any other payment towards the cost of the holiday will be refunded. The following cancellation charges will be due:

Days notice of cancellation	Cancellation charges as % of total invoice Up to 42 days
Up to 42 days	20%
41 – 28 days	30%
27 – 15 days	50%
14 days or less	100%

No refund can be given for a cancellation 14 days or less days before the start of a holiday or whilst the holiday is in progress. In addition to the above charges, it may be necessary to add single room supplements to other members of a party where member(s) of that party cancel. These cancellation fees are implemented in all cases, so we recommend that you are fully covered by a comprehensive travel insurance policy.

Can Trails and Travel make changes or cancellations to our booking?

Although exceptional, it may occur that we must make changes to a holiday after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to cancel your holiday or make a significant change before departure such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away a change of accommodation area for the whole or a major part of the time you are away or a change to the date of departure we will tell you as soon as possible and you will have the choice of:

1. Accepting the changed arrangements, or

2. Taking an alternative holiday (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference), or

3. Cancelling or accepting the cancellation and receiving a full refund of all monies paid.

Please note that the above options are not available where any change is a minor one (i.e. any change not included above). Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where we must cancel as a result of unusual and unforeseeable circumstances beyond our control or force majeure. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.

Please read more on our Terms and Conditions page.

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